How to use e-Pocket app?

Frequently Asked Questions


Got a question on how to use the e-Pocket app? We've got the answers. If you have some other questions, call us or send an email.

How to sign up on the e-Pocket app?
How to top up your e-Pocket wallet?
How to withdraw money from e-Pocket wallet to your bank account?
How to receive the payment to your e-Pocket wallet?
How to make a payment from the e-Pocket wallet on e-Pocket app?
How to make a payment with Credit Card on e-Pocket app?
How to make a payment directly from the bank account on e-Pocket app?
How to locate businesses on e-Pocket app?

e-Pocket app - step-by-step instructions

  1. 1

    CLICK ON APP STORE LOGO

    To find e-Pocket App manually, Go to the Desktop and click on the Apple Store icon

  2. 2

    SEARCH FOR E-POCKET

    Type “e-Pocket”

  1. 3

    DOWNLOAD E-POCKET APP

    Click on install icon to download the e-Pocket app onto your device

  2. 4

    SETTINGS

    Allow e-Pocket app to access your location

  1. 1

    Click on “Create Your Account”

  2. 2

    Select the Type of Account you want to create (Individual or Business)

  3. 3

    Create an Individual account

    Fill out all required information for Individual

  4. 4

    Fill out all required information including selecting date, month and year of birth

  5. 5

    Create a password of at least 8 digits with a combination of letters, numbers and special characters

  6. 6

    Ensure password is the same on both password fields

  1. 7

    Please enter your own accessible email address as all future notifications and password reset code will be sent to this email address

  2. 8

    Select your Country of residence where you intend to use the App

  3. 9

    The correct Country code will be automatically populated in accordance with the country you selected

    It can be a mobile or landline phone number but should be entered without the first “0”

  4. 10

    You will need to tick the following box to agree to e-Pocket terms and Conditions

  5. 11

    Click Submit

  6. 12

    If all your information are entered correctly you will receive the confirmation message:

    Welcome to e-Pocket

  1. Profile Menu options

  2. e-Pocket wallet balance (in your country currency)

  3. List of all credit cards scanned on the platform

  4. Crypto Wallet button will lead you to your cryptocurrencies wallet (Bitcoin, Ethereum and e-Pocket EPT tokens) and Atomic Exchange to buy those cryptocurrencies or to exchange them with cash

  1. Option to:
    - View available balance
    - Withdraw into your bank account
    - Add money to your wallet via POLi
    - View all payments made, received and withdrawal requests you’ve made

  2. Option to:
    - Scan/PayPass: Scan all your credit/debit cards
    - Send money to another user by using their mobile phone number
    - Display your QR code that other e-Pocket users can scan to send you money and crypto currencies

  3. Coming soon

    Option to purchase tickets for listed events

  4. Coming soon

    Option to pay bill issued by affiliate businesses

  1. Profile menu options

    Clicking the Home option will lead you to Home – Main Menu Screen

  1. Clicking Edit Profile will lead you to your profile page where you can change your registration details

    THEN

    Click Update to validate the information

  1. Save Cards will lead you to all your saved credit or debits cards in your e-Pocket account

    To add more cards click + sign

  2. Tick Use Keyboard Entry then click Proceed. You will then be able to enter card details manually.

    Enter credit or debit card details and click Done

  3. OR

    If you prefer to just scan the card, leave unticked Use Keyboard Entry and click Proceed. You will need to move your phone till the card is all surrounded by green line.

  1. The Security Settings Page displays the language used throughout the App

    You are also able to disable Notifications and Change Password

    Then click Update to validate the changes

  1. You can locate all merchants and businesses affiliates with e-Pocket by clicking Locate Nearby Businesses.

    Clicking on a specific business on the map will show you the direction through Google Maps.

  1. If you need help or have any feedback related to the App, you may click Support to fill the support form which will be sent to the Support team as soon as you click Submit

  1. You can share the App by sending the link by SMS. Click Share and you will be given all the SMS options within the range of App you’ve downloaded.

  1. From Home – Main Menu Screen Click on WALLET icon

    Similar to Profile Menu Options - Saved Card, this option will display all credit/debit cards stored on your e-Pocket App

    You will also be able to add (click on + sign symbol) or delete the credit/debit cards (click on basket sign) in this section

  1. From Home – Main Menu Screen Click on CRYPTO icon

    Your Crypto Wallet dashboard then appears showing your bitcoin, Ethereum and EPT tokens balance

    Atomic Exchange will lead you to the Page that enables you to buy and sell bitcoin or Ethereum and even purchase EPT Tokens

  2. Clicking Bitcoin, Ethereum or EPT button will lead you to your BTC, ETH or EPT wallet Profile with the equivalent in US and Australian dollars and also your indicated wallet address (My BTC, ETH or EPT Address)

    Transactions: will display information about all your BTC, ETH or EPT transactions (received and sent in and from your wallet)

  3. RECEIVE BTC, ETH or EPT

    Click on Receive and you will be prompted to enter mobile number or email address of the person or business you want to receive the BTC, ETH or EPT from and specify the amount to get the equivalent in BTC, ETH or EPT and US dollar.

    A page will appear that displays the summary of you request and button Send link to enable you to send a link to to your recipient who will receive the request.

  4. SEND BTC, ETH or EPT

    Click Send and you will be prompted to enter mobile number or the wallet address of the person or business you want to send the BTC, ETH or EPT to and to specify the amount. You will be shown the equivalent in BTC, ETH or EPT, and in US dollar.

    When you click Next, a page will appear that displays the summary of you requested transaction. Then click button Send to proceed with the request.

  5. SEND BTC, ETH or EPT

    Click Send and you will be prompted to enter mobile number or the wallet address of the person or business you want to send the BTC, ETH or EPT to and to specify the amount. You will be shown the equivalent in BTC, ETH or EPT, and in US dollar.

    When you click Next, a page will appear that displays the summary of you requested transaction. Then click button Send to proceed with the request.

  1. 1

    From the Home menu, click on Crypto and you will be diverted to the Crypto Wallet Page which displays your balance of bitcoin (BTC), Ethereum (ETH), and e-Pocket token (EPT).

    Then click Atomic Exchange to get the Page where you can purchase or withdraw BTC, ETH and also purchase EPT.

  2. 2

    Click on the cryptocurrency you would like to buy (Bitcoin, Ethereum or EPT). Then enter the amount in AUD of the cryptocurrency you would like to buy.

    You will be shown the equivalent in crypto (BTC, ETH or EPT) and in US dollars.

    Then click Buy.

  3. 3

    A Transaction Details page will appear with all relevant information about the transaction including the fees.

    Click Confirm to be diverted to PoliPayment Portal which will connect with your Internet banking to process the payment. You will be prompted to select you bank then enter your customer registration number and Internet banking password for the selected bank.

  4. 4

    A Confirmation of the PoliPayment will be displayed giving you option to select the specific account to be debited.

    Click Continue then confirm the transaction. A Transaction receipt will be generated with detailed information about the payment including the fees, the Poli ID and your bank receipt. You may return to the e-Pocket App by clicking the indicated button.

  1. 1

    Click on the cryptocurrency you would like to convert to cash (Bitcoin, Ethereum or EPT). Then enter the amount in AUD of the cryptocurrency you would like to cash in.

    You will be shown the equivalent in crypto (BTC, ETH or EPT) and in US dollars.

    Then click Withdraw. A Transaction Details page will appear. Click Confirm.

  2. 2

    You will then be prompted to enter your bank account details where will be sent the requested amount in AUD dollars.

  1. 1

    This first option enables you to pay a Merchant (e-Pocket business affiliate) or to transfer money to other e-Pocket Individual users by scanning their QR code.

    Click on PAYPASS button which opens the Scan/PayPass page by default.

    Then hover on the merchant’s or other e-Pocket user’s QR Code. As soon as the QR Code is recognized, you will be prompted to select the method of payment.

  2. 2

    Choose one of the options below:

    - e-Pocket if you wish to use the balance in your e-Pocket wallet
    - Poli Payments to initiate a money transfer from your bank account
    - Card to use one of your credit/debit card stored previously on your Saved Card menu option.

    Then click Proceed.

    If you haven’t previously stored a credit/debit card you may do so by clicking the + sign

  3. 3

    This option will enable you to send money to any other e-Pocket user using their registered phone number.

    Enter the Amount and a transaction description.

    Then click Send.

    You will then be prompted to select your payment method: your e-Pocket wallet, Poli Payments (your Internet Banking) or you stored credit/debit card details.

    Then click Proceed.

  1. From the Home Menu, click on PAYPASS then select QRCODE in order to display your QR Code that other e-Pocket users can scan to transfer money to your e-Pocket wallet.

  1. From the Home Menu, click on TRANSACTIONS.

    You will be diverted to a page displaying your available local currency balance.

    On the page there is also a Withdraw option which enables you to withdraw from your available e-Pocket wallet balance and cash into a nominated bank account by filling your bank account details.

    Then click Send.

  1. 1

    Add Money enables you to provision your wallet by transferring money from your specified bank account to your e-Pocket wallet.

    Enter the amount you want to load into your e-Pocket wallet, then click Proceed. You will be diverted to the PoliPayments platform where you’ll select the bank name.

    Then click Continue.

  2. 2

    Confirm the bank account you would like to debit the amount from and click Continue.

    A summary of the payment is displayed including the amount, Reference of the transaction and POLI ID.

    Click Confirm.

  3. 3

    The system will generate a Transaction receipt providing all the details pertaining to the transfer.

    Click on Return to e-Pocket Pty Ltd to return.

  1. This page will list all the payments made from the account under the Paid listing, and all received amounts under Received header.

    Also are listed all withdrawal requests in local currency under Withdraw Requests.